Technical Business Analyst
This is an excellent opportunity to join an innovative, fast-growing company and be involved in what may be the most interesting, challenging and complex ITOM implementations to take place in the UK.
Responsibilities
- Gathering and documenting requirements for technical projects, including leading workshops for requirements and business process capture
- Logging stories in line with ITOM Solution quality standards
- Complete understanding of the client ServiceNow instance including the backlog which will make up the overall deliverable
- Review and manage incident and request queues
Skills
- Written and verbal communication, including technical writing skills
- Advanced ability to gather, review and analyse data requirements
- able to adapt to the business process, the software development process, or even a lack of process, and to any and all management directives, and not be focused on a single process or framework.
Experience
- 5 years’ experience as a Business Analyst within the IT Service Management space, with strong knowledge of the ServiceNow platform
- Demonstrable experience of working within a structured IT Project
- Demonstrable evidence of analysing and documenting complex business processes
- Experience on-PRINCE 2 delivery methodologies e.g. Agile, as well as experience of Stage Gate delivery processes such as PRINCE2
Working pattern
- This is a client facing role requiring direct interaction with client representatives (sponsors, stakeholders, managers and executives and process owners) as well internal delivery teams
- Working hours will match client business hours, with consideration for flexible working once relationships and project process have been embedded.
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ServiceNow ITOM Developer
London, UK
Here at ITOM Solutions, we pride ourselves on building exceptional client relationships with a ‘one team’ approach to delivery. A successful delivery isn’t just about getting something ‘over the line’; it’s about the programme’s delivery process, the way we engage with our client and the quality of our product which makes us stand out from the rest. We are not just ‘another supplier’.
We are looking for someone who is eager to commit and grow with the business to join our team of ever-growing programmes.
responsibilities
- Work closely with the Business Analyst to understand and develop the technical solution as detailed in user stories
- Adhere to company delivery processes and attend meetings where required
- Act in a professional manner at all times and escalate to senior management when necessary
- Understand the large scale thinking and approach needed for success of the project
Skills and experience
To be considered you MUST have a minimum of three years ServiceNow development experience. Experience in any of the following ServiceNow modules will be highly favourable:
- Discovery
- Service Mapping
- Event Management
- Cloud Management
- ITSM
- Notify
- Performance Analytics
- AppDynamics implementation experience
Working pattern
- This is a client facing role requiring direct interaction with client representatives (sponsors, stakeholders, managers and executives and process owners) as well internal delivery teams.
- Working hours will match client business hours in our Central London based office.There is consideration for some flexibility in working once relationships and project processes have been embedded.
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ServiceNow Platform Architect
This is a technical advisory role which will include establishing and supporting best practices around instance strategy, technical governance, core data, integrations, and the overall technical health of the platform. This is a highly consultative role that does not perform configuration on the platform, but guides partner and customer resources to deliver best practices.
This role interfaces with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring, and implementation phase of the transformation programme.
Here at ITOM Solutions we pride ourselves on creating exceptional client relationships with a ‘one team’ approach to delivery. A successful delivery isn’t just about getting something ‘over the line’; it’s about the programme’s delivery process, the way we engage with our client, and the quality of our product which makes us stand out from the rest. We are not just ‘another supplier’.
Responsibilities
- Develop strong relationships with CIO and business leaders to understand the client’s
- vision and how ServiceNow will enable them on their digital transformation journey
- Translate business objectives to outcomes and translate into a customer roadmap
- Be responsible for analysing and translating business information and technical
- requirements into an architectural blueprint that outlines solutions to achieve complex business objectives
- Engage with customer enterprise architects to position ServiceNow as the digital transformation platform integrated with the core systems
- Establish and manage technical governance processes
- Drive solid instance health by reviewing and guiding the remediation of configurations that do not align to ServiceNow best practices
- Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption and on-going support.
- Advocate/champion ITOM Solution’s advisory and expert services best practices and industry use cases with clients
- Contribute thought leadership (methodology and white papers) on how Advisory, Expert Services, and Co-Delivery can optimise to achieve customer outcomes
- Guide a customer down a prescriptive solution design and manage through the technical implementation decision points
- Define solutions across the platform that align to out of the box capabilities
- Support the sales effort scoping and estimation that refine the customer vision and capabilities into activities and estimates
Skills
- Consulting Experience: Management Consulting Experience preferred
- 3-5+ years’ technical experience
- Experience working with functional business leaders
- Experience identifying business objectives and developing outcome-focused roadmaps
- Experience working with large Consulting/SI organizations.
- Large Program Experience
- 5+ years large program experience leading architecture and design
- Enterprise Architecture Experience
- Enterprise Architect role and relevant experience.
- Database, core data design, Security, integrations
- ServiceNow Platform Experience is desired but not required
Experience
Achieved a senior level position as an enterprise architect and successful track record in management consulting, (professional services firms or cloud software company), focused on technology strategy, governance, data and solution design.
Demonstrated the ability to become a trusted advisor to senior executives and facilitate customer success from strategic planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies including governance frameworks and managing large enterprise programs.
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IT Project Manager
The IT Project Manager will be responsible for ensuring customer service excellence, leading a team of professionals to deliver to project scope, cost, and schedule objectives as outlined in customer statements of work.
As the Project Manager you will be expected to coordinate all project management activities in line with our clients’ existing operations management processes. Whilst ServiceNow experience is desirable, prior experience of delivering to agile methodologies, in parallel to embedding into existing (more often than not) longstanding organisations processes is a must, with strong governance, delivery and stakeholder management experience.
Responsibilities
- To lead the ITOM implementation team by example and always represent in a positive manner whilst providing clear guidance on client expectations
- Regularly communicate with ITOM Delivery Manager / PMO and client PMO manager to raise and resolve issues as well as accept guidance
- Ensure project deliverables are complete and accurate. Ensure agreed processes are followed including compliance with the ITOM Solution Delivery Methodology
- Work alongside technical architect to develop project plans and roadmaps
- Manage project budgets and liaise with budget sponsors where necessary
- Review and prepare Project Highlight Reports
- Build and maintain relationships with service partners to ensure delivery of supplier work packages to time and cost
- Manage all project processes (governance, planning, control, monitoring, risks and issues, reporting and team management)
- Draft project documentation (PID and Business Case) as required by client
- Willingness to ‘muck in’ and get any ad hoc tasks delivered when required
Skills
- Strong leadership skills and ability to communicate with stakeholders at all levels
- Recognised Project Management Accreditation at Practitioner level (preferred)
- Excellent communications skills, able to present to peers, customers and the business via phone or in person
Experience
- 5 years’ experience in delivering projects to complex organisations with prior knowledge of ServiceNow preferred
- Knowledge of Project, Word, Excel, Outlook and other office applications
- Knowledge of ITIL processes
- Proven IT service management/delivery experience would be valuable
- Experience of working on substantial change projects highly desirable
Working Pattern
- This is a client facing role requiring direct interaction with client representatives (sponsors, stakeholders, managers and executives and process owners) as well internal delivery teams.
- Working hours will match client business hours with consideration for flexible working once relationships and project process have been embedded.
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