Clydesdale Bank recently acquired Virgin Money and is currently going through a rebranding and significant change and service transition programme. At the centre of this, is a Service Engineering team tasked with supporting business strategy utilising the ServiceNow platform and associated tools.
Read moreITOM will provide your business with the operational assurance it needs to provide an agreed level of customer service and will give distinct competitive advantage in this area Graeme Ede ServiceNow Platform Lead - Virgin Money - Virgin Money
Using core functions in ServiceNow's ITOM and ITSM pro offerings Allowed Thames Water to create a command and control centre to bring back operational efficiency, drive positive employee experiences and build customer trust.
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We used to have no real control, insight, or understanding of our IT infrastructure and applications. In essence, we were letting our suppliers mark their own homework Thames Water