Virgin Money

Virgin Money create a target ITOM Architecture for Intelligent IT Operations

Clydesdale Bank recently acquired Virgin Money and is currently going through a rebranding and significant change and service transition programme. At the centre of this, is a Service Engineering team tasked with supporting business strategy utilising the ServiceNow platform and associated tools. The aim is to modernise, transform and innovate (driven by the business values) the IT Operations functions in addition to simplifying, standardising and automating an enriched facility. 

ITOM is not a singular activity or technology, it is an overarching business service that represents the combined contributions of people, process and technology (ITIM) to serve a given set of operational and service requirements and provide business insights Virgin Money

IT Service Alignment

Technologies used

Case Studies

Thames Water

We used to have no real control, insight, or understanding of our IT infrastructure and applications. In essence, we were letting our suppliers mark their own homework

ITOM Solution
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ITOM Solution
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+44 (0) 207 648 2000