Utility Week Live Online | 24-26 November 2020

26 October 2020

At a time when face-to-face contact remains limited, Utility Week Live’s new online event will provide a unique opportunity to bring the UK’s energy, gas and water industries together in a new and immersive, digital exhibition and conference – We are part of it and we’d love you to join us!

In the wake of the coronavirus pandemic and in the face of tough market conditions and regulatory settlements, utilities are under intense pressure to find new levels of efficiency while protecting resilience and maintaining safety. This challenge will demand a new focus on operational excellence in every business area. ITOM Solution are part of the programme highlighting the measures companies are taking to grasp their operational excellence improvement and the technologies available to help them.

We will be referencing industry stories with MD Phil Taphouse presenting a case study detailing how a large Water company transformed their IT Operations. The outcome was an estimated £6 million in annual savings, major increases in efficiency and significant reduction in MTTR. At the heart was a Command and Control Centre powered by the ServiceNow platform and leveraging associated technologies combined with our innovative business context engines.

More insights

30 July 2020

Heineken to introduce ITOM as a functional capability within their global service model

Heineken created a POC based on click share devices that were heavily used in multiple meeting rooms all over the UK. These were to be monitored via Solarwinds to give a centralised dashboard view in ServiceNow® with tickets automatically created and assigned with associated event logs....

29 July 2020

Thames Water takes control with a full IT and operations command centre with ServiceNow

In a radical move, Thames Water flipped its IT and operations model on its head. From allowing multiple suppliers to manage and report on every aspect of IT support and operations on its behalf, Thames Water took control of its IT operations and support. By bringing in the Now Platform for a service integration and management (SIAM) model, Thames Water is now defining how its suppliers work, managing performance, and tracking key business metrics....

28 July 2020

Understanding your Business Services and why you should bother

In days gone by IT didn’t know or care about for that matter, what the business did while they were locked away in their department (usually in the basement). They focused on providing ‘IT things’ to the business such as applications or hardware; however, in the modern day world, this simply won’t work....

27 July 2020

What is ITOM and AIOps?

IT Operations Management (ITOM) and Artificial Intelligence for IT Operations (AIOps) (sometimes called ITOA) are often used interchangeably and whilst they are similar, there is a difference. ITOM is what makes AIOps possible. Its components, platforms & functionalities are what brings together the vision and capability of AIOps....


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