How does your organisation respond to a major P1? Is it a frantic attempt by Service Desk and Operations staff to log and escalate incidents and trawl through hundreds of out of date knowledge articles or network diagrams with little or no resolve? All the while your customers are receiving a degredated service and Senior Managers are at their wits end fighting fires?
We can turn the above scenario into an organised and stress free situation; with our ITOM solution you can identify and locate an issue with one click of a mouse’s button.
Watch the videoYour ITOM implementation can be made up of all, some or just one of the below core components. We can work on both greenfield or brownfield projects; don’t worry, we play nicely with others!
Our latest whitepaper talks about the basics of ITOM and AIOps, what it is and what you need to implement it. It also includes some of our favourite tools required to achieve your vision. Download it today to see how the power of ITOM/AIOps can change your IT department forever!