Building a business case for ITOM

With Scott McGarvey & Leigh Mullin
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ITOM is one of the biggest opportunities for improvement for any organisation; people, process and tooling can be brought together to achieve automation and orchestration which will in turn reduce run costs and downtime. You would think that writing a business case would be easy as pie?

Depending on the maturity of your organisation, the immediate benefits of an ITOM implementation can be hard to measure or articulate. In this session we will share how other companies have structured their business cases to unlock the funding required to start their ITOM journey.

About the speakers

Scott McGarvey – Head of Infrastructure Delivery and Service Operations at TSB Bank – Scott has a history of delivering large complex projects working for HP, HSBC and CYBG (Virgin Money). In recent times the focus has been on leveraging the ServiceNow® platform and associated tools for significant gains in efficiency and cost reduction. He has now embarked on an exciting complete rebuild journey with TSB. Scott can often be found at major international events, hosting, presenting and sharing his thought leadership.

Leigh Mullin – Head of Service Improvement and Servicenow® at Standard Life Aberdeen – Working in Banking, Insurance, Life & Pensions, Asset Management, Telecoms and SmartCard industries, Leigh has a broad management background applied in both traditional (Prince) and Lean/UX/Agile methods (Certified ScrumMaster, Kanban and Critical Chain). He is a Six Sigma Black Belt with a passion for Continual Service Improvement (CSI) and of course ServiceNow®

26 August 2020

Building a business case for ITOM

  • Hub
  • Digital event