In this session, ITOM will take you through getting the best out of your CMDB and how to take it to the next level. This session will be fully interactive and cover the guiding principles on building or retrofitting your CMDB to conform with/adopt the CSDM v3 architecture.
Everyone has a CMDB, but is it as good as it could be? Is it providing you with the structure, attributes, and automation that it’s capable of? Does it meet governance or regulatory requirements? These are not new questions and in this session, James will take you through the guiding principles, best practices, and implementation steps that will help you take full advantage of this powerful function.
Philip Taphouse is the Founder and Managing Director of ITOM Solution LTD and is widely regarded as the leading expert in the field of ITOM and AIOPs with a number of large scale, high profile, global implementations under his belt.